“Very good” for BRÖTJE

The best customer service in house technology

Having problems with your heating?

Our specialists are always on hand to assist you.

Please call the specialist engineer who currently maintains your heating system. Otherwise, use our special search tool to find a heating specialist in your area.

This specialist will then serve as your main point of contact when it comes to your heating system. In most cases, they will be able to determine the faulty component in your heating system and fix it. If they need further support, they will inform us.

Once a request for assistance has been received, we arrange an on-site appointment with both you and the specialist engineer to fix the problem together.

Focus Money has tested us

Not all customer service can perform as well as we do. This is according to a recent survey carried out by Focus Money published in Deutschland Test. In it, BRÖTJE's customer support came out on top in house technology. For the fifth time, our mobile customer support was rated “very good” by customers, ranking first for the second time in a row.
In the survey’s final scoring, BRÖTJE was awarded “Best Customer Support 2018 – Building Technologies”. In terms of value for money and service personnel, BRÖTJE received a rating of “very good”. Focus Money also commended BRÖTJE for its “superb job” when it comes to reliability and adherence to delivery dates. Marc Oliver König, director of BRÖTJE's customer support department, had the following to say on the company’s outstanding performance in the Focus Money test: “This year, once again, we were able to show that it is not just our products that provide high quality. We are very pleased and will continue to work hard to remain the best customer service department for house technologies in the future.”
Every year, business magazine Focus Money joins forces with the Cologne-based analysis and consulting firm ServiceValue to conduct a nationwide online survey on five mobile customer services for manufacturers of house technology systems. In 2018, 784 respondents took part in the vote. Overall, 17 performance and service characteristics were assessed on the topics of on-time delivery, service personnel and value for money.